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Frequently Asked Questions2022-06-15T15:33:07+02:00

FREQUENTLY ASKED QUESTIONS

What is the Remparts et Lumières experience?2022-06-15T15:21:43+02:00

Between a sound journey and a light show, Remparts et Lumières is a unique immersive experience to discover at nightfall the fortifications classified as World Heritage by UNESCO. You will be equipped with headphones that will synchronise with numerous light shows and video mapping.
Your walkway will take you from the Narbonnaise Gate to the Cour d’Honneur of the Château Comtal, passing through the fabulous ramparts of Carcassonne.

How far is the route? How much time should I allow for the visit?2022-06-15T15:21:53+02:00

The Remparts et Lumières route is about 500 metres long. You can allow 45 minutes to 1 hour on the tour to fully enjoy your nocturnal adventure.

What services are included in the price of the ticket?2022-06-15T15:21:59+02:00

The booking includes the Remparts et Lumières tour as well as the provision of headphones in your language (French, English, Spanish or German).

Are there any specific dress code recommendations?2022-06-15T15:22:24+02:00

The Remparts et Lumières night tour takes place mainly outdoors, which is why we recommend you to put on the right shoes (closed shoes recommended) and to be careful while walking to avoid any risk of falling, particularly because of the steps along the way. By purchasing your ticket, you confirm that you can make the visit, accepting the very small risks that this outdoor walking activity may involve.

We also recommend that you keep informed of regional weather forecasts, especially the temperature which may drop in windy conditions, in order to cover yourself accordingly.

 

What happens in the event of rain or bad weather?2022-06-15T15:22:29+02:00

The night tour will remain open in the event of moderate rain.

In the event of a thunderstorm, storm or heavy rain, the event will be postponed to ensure the safety of staff and visitors. The decision to open or close the site is made no later than 4:00 p.m. In the event of a cancellation, customers receive an email as well as a text message describing the procedure to follow to reschedule the visit.

Are the schedules strict?2022-06-15T15:22:42+02:00

In order to respect the monument’s capacity, you must arrive at the entrance of the tour located at the Narbonnaise Gate at the time indicated on your order confirmation (15 minute time slot).
If you arrive early, you will have to wait unless we are able to fit you in.
If you arrive at the entrance of the tour after the end of the reserved time slot, we reserve the right to refuse you access to the visit if the gauge or the closing hours do not allow you to enter (no refund possible).

Is there parking nearby?2022-06-15T15:22:57+02:00

To access the medieval city from the Porte Narbonnaise entrance, two paying car parks are available along the chemin de Montlegun. Their operating methods and hourly rates are identical.

– The Cité P0 car park is the closest to the Narbonnaise Gate and has 12 spaces for PRM vehicles.
– The two Cité P1 car parks, located 400 m from the Narbonnaise Gate

Paying from 8am to 8pm – Free from 8pm to 8am
Further information on +33 (0)4 68 77 73 11

Am I allowed to take photos and videos?2022-06-15T15:24:15+02:00

Of course! You are free to immortalize this experience with your cameras (use of flash is not recommended and forbidden in the castle). Tripods are not allowed.

And don’t forget to share your pictures on social media by tagging us @remparts_et_lumieres on Instagram or with the hashtag #rempartslumieres!

Are there toilets at the reception and during the visit?2022-06-15T15:25:50+02:00

There are no accessible toilets along the tour, but you will find several public toilets in and around the medieval city of Carcassonne.

What happens if I find myself unable to come on the scheduled date? Can I postpone my visit to a later date or get a refund?2022-06-15T15:27:01+02:00

The tickets for the tour are non-refundable. You can make an exchange request via our online form at least 48 hours before the reserved date (this request is subject to the availability of places). No exchanges are possible on site or by phone.

Is the visit suitable for children? What about people with reduced mobility?2022-06-15T15:30:16+02:00

The Remparts et Lumières experience is aimed at all ages, young and old, and is particularly suitable for families with children (the visit is free for children under 7). However, the tour is not accessible to strollers and children who are not able to walk.

The tour includes steps and narrow passages, making it difficult to access for people with reduced mobility. Unfortunately, the tour is not accessible to wheelchair users.

Is it possible to buy a ticket on site?2022-07-26T11:23:27+02:00

We recommend you to book your ticket online in order to benefit from the desired time slot.

However, depending on ticket availability, a credit card only ticket office is open from 2pm to 11pm.

  • From 2:00 pm to 6:30 pm: the ticket office is located at the Porte Narbonnaise
  • From 6:30 pm to 11 pm: the ticket office is located at the entrance of the Château Comtal (1 Rue Viollet le Duc, 11000 Carcassonne)

You can also buy tickets by credit card, cash or “chèques vacances” (from ANCV) from 9.30am to 8pm at the Carcassonne Municipal Tourist Office located at the Porte Narbonnaise (21 Rue Cros Mayrevieille, 11000 Carcassonne).

Do we have to print our ticket or can we present it in digital format?2022-06-15T15:32:14+02:00

You can present your ticket on your smartphone.

Are dogs and other pets allowed?2022-06-15T15:32:24+02:00

Unfortunately, pets are not allowed on the tour, as they are not allowed on the grounds of the castle.

Is it possible to eat on site?2022-06-15T15:32:30+02:00

We do not offer catering services.

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