Between a sound journey and a light show, Remparts et Lumières is a unique immersive experience to discover at nightfall the fortifications classified as World Heritage by UNESCO. You will be equipped with headphones that will synchronise with numerous light shows and video mapping.
Your walkway will take you from the Narbonnaise Gate to the Cour d’Honneur of the Château Comtal, passing through the fabulous ramparts of Carcassonne.
How far is the route? How much time should I allow for the visit?gael2022-06-15T15:21:53+02:00
The Remparts et Lumièresnight tour takes place mainly outdoors, which is why we recommend you to put on the right shoes (closed shoes recommended) and to be careful while walking to avoid any risk of falling, particularly because of the steps along the way. By purchasing your ticket, you confirm that you can make the visit, accepting the very small risks that this outdoor walking activity may involve.
We also recommend that you keep informed of regional weather forecasts, especially the temperature which may drop in windy conditions, in order to cover yourself accordingly.
What happens in the event of rain or bad weather?gael2023-05-09T09:48:53+02:00
The night tour will remain open in the event of moderate rain.
In the event of a thunderstorm, storm or heavy rain, the event will be postponed to ensure the safety of staff and visitors. In the event of a cancellation, customers receive an email as well as a text message describing the procedure to follow to reschedule the visit.
Are the schedules strict?gael2022-06-15T15:22:42+02:00
In order to respect the monument’s capacity, you must arrive at the entrance of the tour located at the Narbonnaise Gate at the time indicated on your order confirmation (15 minute time slot).
If you arrive early, you will have to wait unless we are able to fit you in.
If you arrive at the entrance of the tour after the end of the reserved time slot, we reserve the right to refuse you access to the visit if the gauge or the closing hours do not allow you to enter (no refund possible).
What happens if the organizer cancels the event?Jeanne2023-07-11T15:30:34+02:00
The tickets for the tour are non-refundable. You can make an exchange request via our online form at least 48 hours before the reserved date (this request is subject to the availability of places). No exchanges are possible on site or by phone.
Is the visit suitable for children? What about people with reduced mobility?gael2023-03-16T16:36:29+01:00
The Remparts et Lumièresexperience is aimed at all ages, young and old, and is particularly suitable for families with children (the visit is free for children under 7). However, the tour is not accessible to strollers and children who are not able to walk.
The tour along the ramparts of the medieval city includes steps and narrow passages, making it inaccessible to people with reduced mobility.
Is it possible to buy a ticket on site?gael2023-07-06T15:07:30+02:00
However, depending on ticket availability, a credit card only ticket office is open from 2pm to 11pm.
From 2:00 pm to 8 pm: the ticket office is located at the Porte Narbonnaise
From 8 pm to 11 pm: the ticket office is located at the entrance of the Château Comtal (1 Rue Viollet le Duc, 11000 Carcassonne)
You can also buy tickets by credit card, cash or “chèques vacances” (from ANCV) from 9.30am to 8pm at the Carcassonne Municipal Tourist Office located at the Porte Narbonnaise (21 Rue Cros Mayrevieille, 11000 Carcassonne).
Do we have to print our ticket or can we present it in digital format?gael2022-06-15T15:32:14+02:00
We believe that the tour presents a very low risk of epileptic seizures. This is because the lighting effects do not involve high-frequency stroboscopic effects. However, this depends on individual photosensitivity and we cannot guarantee zero risk. The tour is therefore not recommended for people with epilepsy.
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