What happens if the organizer cancels the event?
If weather conditions force us to cancel the tour, visitors are entitled to a postponement of their tickets or a full refund of their order. Please write to us using the contact form on the website.
Is the tour suitable for people with epilepsy?
We believe that the tour presents a very low risk of epileptic seizures. This is because the lighting effects do not involve high-frequency stroboscopic effects. However, this depends on individual photosensitivity and we cannot guarantee zero risk. The tour is therefore not recommended for people with epilepsy.
What happens if I find myself unable to come on the scheduled date? Can I postpone my visit to a later date or get a refund?
The tickets for the tour are non-refundable. You can make an exchange request via our online form at least 48 hours before the reserved date (this request is subject to the availability of places). No exchanges are possible on site or by phone.
Do we have to print our ticket or can we present it in digital format?
You can present your ticket on your smartphone.
Are dogs and other pets allowed?
Unfortunately, pets are not allowed on the tour, as they are not allowed on the grounds of the castle.
Is it possible to buy a ticket on site?
We recommend you to book your ticket online in order to benefit from the desired time slot.
However, depending on ticket availability, a credit card only ticket office is open from 2pm to 11pm.
- From 2pm to 6pm: the ticket office is located at the Porte Narbonnaise, in front of the tourist office
- From 6pm to 11pm: the ticket office is located at the entrance of the Château Comtal (1 Rue Viollet le Duc, 11000 Carcassonne)
You can also buy tickets by credit card, cash or “chèques vacances” (from ANCV) from 9.30am to 8pm at the Carcassonne Municipal Tourist Office located at the Porte Narbonnaise (21 Rue Cros Mayrevieille, 11000 Carcassonne).
Are there toilets at the reception and during the visit?
There are no accessible toilets along the tour, but you will find several public toilets in and around the medieval city of Carcassonne.
Is it possible to eat on site?
We do not offer catering services.
Is the visit suitable for children? What about people with reduced mobility?
The Remparts et Lumières experience is aimed at all ages, young and old, and is particularly suitable for families with children (the visit is free for children under 7). However, the tour is not accessible to strollers and children who are not able to walk.
The tour along the ramparts of the medieval city includes steps and narrow passages, making it inaccessible to people with reduced mobility.
How far is the route? How much time should I allow for the visit?
The Remparts et Lumières route is about 500 metres long. You can allow 45 minutes to 1 hour on the tour to fully enjoy your nocturnal adventure.
